Shipping Charges/Policies
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Guts and Glory Tennis is fully committed to making sure you receive your order in a reliable, timely and affordable manner. Toward that end we ship using FedEx 2nd Day Air when the order fits into their predefined packaging. Orders that do not fit into the packaging will ship via FedEx Ground.
When placing an order with us you can be assured it will be processed quickly and efficiently. Our goal is to get it shipped within a period of 24 hours or faster for you. Toward that end all orders received prior to 11:00AM EST (M - F) will be shipped the same day (except holidays and posted vacations). We will make efforts to ship orders received between 11:00AM - 5:00PM EST the same day, but can not guarantee same day shipment for orders received after 11:00AM.
FEDEX GROUND SERVICE
Federal Express (FedEx) 2nd Day Air and Ground Service is our preferred shipping method. FedEx Ground offers full tracking services as well as 7 day home delivery to our customers in the continental USA. We think the full tracking and reliability of this service makes it a solid choice. We have created a tiered pricing structure to reward customers who make larger orders by reducing shipping costs when this method is selected. Delivery service times (when orders are shipped via Ground Services) can be found in the attached service map.
PRIORITY MAIL
Priority Mail service is an option we no longer recommend. In Fall 2020 this service became unreliable in terms of delivery times and we have decided to subsidize shipping for our customers and use FedEX 2nd Day Air and Ground whenever possible.
OVERNIGHT
Please contact our customer service representatives at 404-926-6060, if Express Services are needed. We will work with you to determine your best and lowest cost shipping option.
FAIR SHIPPING POLICY
Our shipping prices have been set with keeping them reasonable for our customers. If you believe your shipping charges are clearly out-of-line please give us a call and we will review them with you and, if appropriate, make adjustments. We want to earn your business with good value and fair pricing. Shipping is NOT a profit center for us. In fact we do not quite make it to the break even point in terms of daily shipping charges vs. expenses.
INTERNATIONAL SHIPPING
We process VERY FEW international orders. The only country we ship to outside of the USA is Canada. The products we ship abroad are limited to the MSV and WeissCANNON strings sets and reels. ALL INTERNATIONAL ORDERS TO CANADA WILL BE SHIPPED VIA A METHOD THAT INCLUDES TRACKING, INSURANCE AND DELIVERY CONFIRMATION.
NOTE: All Canadian customers will be responsible for any import taxes applied by the country where the parcel is shipped or delivery fees assessed by the delivery service. Please do no ask us to undervalue the amount of the order on the shipping documents as that is one request that we can not accommodate. If you contact us, we have a shipping tool that can help calculate the amount.
Canadian customers are requested to place their orders via our CANADIAN CATALOG we created to show which products we ship. The pricing will include the product as well as subsidized shipping charges built into pricing.
NOTE: CURRENTLY WE HAVE SUSPENDED ALL SHIPPING TO CANADA. WE ARE HOPING TO RESUME IN EARLY 2022. WE APOLOGIZE FOR THE INCONVENIENCE.