Guarantees
Our guarantees are designed to support our ongoing commitment to quality. Guts and Glory Tennis is clearly an industry leader in customer satisfaction. As yet another signal to our customers that we are in the upper echelon in terms of complete satisfaction, we’ve put our guarantees in writing. We hope you'll take a minute to read the following guarantees. With a clear understanding of them, we think you'll find Guts and Glory Tennis, LLC to be the obvious choice for your tennis needs.
GUARANTEED FAIR PRODUCT PRICING: We plan to grow our business by focusing on the needs of our customers and we know that price can be one critical concern. We routinely scan our competitors to assure that our product prices are at the lower end of the price spectrum. If you find an item we carry at a lower price, let us know. Once the price is confirmed we will do our best to match or beat it for you. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price. Lower prices that cannot be confirmed will not be honored. We can not match prices on items that we do not carry. We may not be able to match prices with any source that is going out of business or clearing out an item.
GUARANTEED ACCURATE ORDERS: Your order will be filled accurately and timely. This service guarantees that the items shipped to you are exactly as they appear on your order. If the products, as entered into our order system, are not what's shipped to you, we'll promptly correct the problem and pay for all related postage. Miscommunications, misunderstandings or data entry errors are not covered under this guarantee. We hope this guarantee will add to the enjoyment and ease of your Guts and Glory Tennis, LLC mail order experience!
GUARANTEED CUSTOMER SATISFACTION: Your complete satisfaction is more than a goal, it is an obsession. If for ANY reason you are unsatisfied with a product or service we provide to you, please contact us immediately, (within 30 days or sooner please!), so that we can work with you to make it right. If you are not happy, we literally do not sleep. Because we value and want to earn your complete satisfaction and repeat business, we will go the extra mile, whatever it is, to make sure you are completely satisfied with your purchase.
STRING SATISFACTION GUARANTEE: One advantage of having a personal racquet care technician is the expertise and advice that can be offered in selecting a string to match your racquet and your game. If we make a recommendation and for any reason you are unhappy with the string we recommended, we will restring with your previous string, (if we carry it), at your previous tension. If the replacement string has a higher selling price than the string originally installed, you will only be charged for the difference. If the replacement string is the same cost or lesser, no additional charges will be applied.